Return Policy

1. Return Eligibility

Due to the perishable nature of our products, we have specific return conditions:

• Damaged Products: Return within 24 hours of delivery
• Incorrect Items: Return within 24 hours of delivery
• Quality Issues: Return within 12 hours of delivery

2. Non-Returnable Items

The following cannot be returned:

• Opened or consumed products
• Products beyond return timeframe
• Customized or personalized orders
• Festival special items during peak season

3. Return Process

Step 1: Contact our customer service within the eligible timeframe

Step 2: Provide order details and images of the issue

Step 3: Our team will verify and approve the return

Step 4: We will arrange pickup (if applicable) or process refund

4. Refund Policy

4.1 Refund Methods:

• Original payment method (5-7 business days)
• Store credit (instant)
• Replacement (priority processing)

4.2 Refund Amount: Full refund including shipping charges for eligible returns

5. Exchange Policy

We offer product exchanges in case of:

• Incorrect items delivered
• Damaged during transit
• Quality issues

6. Contact Information

For return-related queries:

• Email: returns@deliciousfoods.com
• Phone: +91 9876543212
• Returns Department Hours: 10 AM - 6 PM (Monday-Saturday)